1. Introduction
BIOXCHANGE PRIVATE LIMITED (“BioXchange”, “we”, “us”, “our”) operates the BioXchange mobile application and related services that connect buyers and sellers in the biomass marketplace. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and services.
2. Information we collect
- Account information: name, phone number, and profile details you provide during registration and sign-in.
- Business information: company name, GSTIN, MSME/Udyam details, and other business information submitted during onboarding.
- Location data: when you grant permission, we use your device location to pin delivery addresses on the map. Location is used only while you use location-related features.
- Photos and files: images and documents you upload for your profile, listings, leads, orders, or chat.
- Communications: messages and related metadata sent through in-app chat, plus listings, leads, and order information you create or share on the platform.
- Push notifications: device push tokens and notification preferences so we can send alerts about orders, leads, messages, and account activity.
- Technical data: basic device, app, and usage information needed to operate, secure, and improve the service.
3. How we use your information
- Create and manage your account
- Authenticate you via phone OTP and related verification flows
- Enable marketplace features such as listings, leads, orders, and chat
- Display maps and delivery locations
- Send SMS, WhatsApp, email, and push notifications related to the service
- Store and deliver files you upload
- Maintain security, prevent fraud, and troubleshoot issues
- Comply with applicable legal obligations
4. How we share information
We do not sell your personal information. We may share information:
- With service providers that help us operate the app, such as hosting, database, file storage, email/SMS/WhatsApp delivery, maps, and push notification services
- With other users when you choose to share listings, leads, orders, or chat messages as part of using the platform
- With authorities when required by law or to protect rights, safety, and security
5. Data retention
We retain your information while your account is active and as needed to provide our services, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion by contacting us.
6. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage over the internet is completely secure.
7. Your choices
- You can deny location, photo, or notification permissions in your device settings; some features may not work without them.
- You can manage notification preferences in the app where available.
- You may contact us to request access, correction, or deletion of your personal information, subject to applicable law.
8. Children
BioXchange is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version at this URL and revise the “Last updated” date above.
10. Contact us
If you have questions about this Privacy Policy or your data, contact us at:
BIOXCHANGE PRIVATE LIMITED
Tower 1, Unit 1202, DCG-1, 12th Floor, Sec 74A, Narsinghpur, Gurgaon, Haryana 122004, India
Email: bioxchangeprivatelimited@gmail.com